SERVICE MODEL

Delicate Health & Care is an independent healthcare provider specialising in delivering residential accommodation, personalized therapeutic care, and rehabilitation to children and young people aged between 12 and 18 years.

Our service was established by a consultant psychiatrist and a registered mental health nurse with several years work experience in Child and Adolescent Mental Health Services. We aim to empower our clients to lead fulfilling lives by providing them with the support, guidance, and care they need to overcome their challenges.

We provide evidence-based therapeutic interventions through RAID (Reinforce Appropriate, Implode Disruptive) and PBS (Positive Behaviour Support) courses, and psychotropic medication management. Additionally, we offer in-house education to help our clients achieve their academic goals. Our rehabilitation services and support facilitate social and familial integration, and we prioritize robust risk assessments and management with safeguarding measures in place to ensure the highest level of care.

At Delicate Health & Care, we offer a flexible approach to address the varying needs of young people. We provide services to those who are “Looked after” and subject to voluntary, Interim and Full Care Orders, as well as those with bail/remand conditions or Detention and Training Orders who require accommodation upon their release. We offer a supported and safe environment for those remanded into the care of the Local Authority and for those who seek an alternative to secure accommodation.

Our placements can be tailored to meet the identified care needs for as long as required.

Our experienced and highly trained staff team includes registered mental health nurses, general nurses, and support workers who work collaboratively with other professionals under the leadership of our consultant psychiatrist. We are committed to providing our clients with a safe, nurturing, and inclusive environment where they feel valued, respected, and empowered.

Maintaining productive relationships with Social Services, NHS Health Services, Youth Offending Services, DWP, Metropolitan Police, Education bodies, and various Education Training and Employment providers is a priority for us as we fulfil statutory service level agreements.

We have the capacity to support young people with challenging behaviour and conduct risk assessments prior to admission and throughout their stay to ensure effective management of individual needs and compliance with safeguarding requirements. We also consider bespoke packages for complex care provision.

Delicate Health & Care recognizes the complexity of issues surrounding anti-social culture, criminality, sexual exploitation, and gang affiliation, which often underpins violent conflict among young people. We strive to provide a safe and constructive environment for young people experiencing such issues, aiming to steer them towards pro-social activities and networks.

Our vision is to be the leading provider of supported living accommodation and rehabilitation for children and young people in the UK. We aim to be recognized as a centre of excellence in the provision of therapeutic intervention and support, guided by the Children’s Act and the principles of Every Child Matters. We believe that every young person has the potential to thrive, and we are dedicated to helping them achieve their goals and aspirations for a brighter future.

Our services include short to long-term interventions leading to rehabilitation to the family home or foster care with continued support. We also offer longer-term stays for those where a return home is not a viable option.

OUR CORE VALUES

1. Excellence:We strive for excellence in everything we do, ensuring that our services and care are of the highest quality. We are committed to continuous improvement and staying up-to-date with the latest research and best practices in healthcare.
2. Compassion: We approach our clients with compassion, empathy, and understanding. We recognize their unique needs and challenges and provide care that is sensitive, supportive, and non-judgmental.
3. Collaboration: We believe in the power of collaboration and teamwork. We work closely with our clients, their families, and a network of professionals to create a comprehensive and integrated care plan. By fostering partnerships, we can achieve the best outcomes for our clients.
4. Respect: We treat everyone with respect, dignity, and fairness. We value diversity and create an inclusive environment where everyone feels valued and heard. We uphold the rights and privacy of our clients and maintain the utmost confidentiality.
5. Integrity: We uphold the highest ethical standards in our interactions and practices. Honesty, transparency, and accountability are at the core of everything we do. We build trust with our clients and stakeholders by consistently delivering on our promises.
6. Innovation: We embrace innovation and creativity to find new and effective ways to meet the evolving needs of our clients. We are open to new ideas, technologies, and approaches that can enhance the quality of care and support we provide.
7. Safety: We prioritize the safety and well-being of our clients, staff, and the community. We adhere to strict safety protocols, maintain a secure environment, and follow industry standards to mitigate risks and ensure a safe experience for everyone.

By embodying these core values, we aim to make a positive and lasting impact on the lives of the young people and adolescents we serve, helping them achieve enduring change and a brighter future.

ETHOS AND PHILOSOPHY

At Delicate Health & Care, we operate within a clear ethos and philosophy that guides our service delivery and underpins our approach to caring for young people. Our ethos is based on the principles of providing a safe, nurturing, and inclusive environment where every young person can thrive and fulfil their potential. We are committed to upholding the following values and principles:

Compliance with Legislation

We operate within the frameworks of key legislation, including the Children Act 1989, Children Act 2004, Children and Young Person’s Act 2008, Working Together to Safeguard Children, Care Matters, and Every Child Matters agenda. We adhere to the relevant guidance and legislation to ensure the safety and well-being of the young people in our care.

Safe, Caring, and Nurturing Environment

We believe that young people in our supported housing schemes should experience an emotionally secure, good quality, innovative, welcoming, and safe environment. We prioritize their physical and emotional well-being, ensuring they are loved, happy, healthy, and safe from harm. We strive to create an environment where they can develop, thrive, and fulfil their potential.

Individuality and Strengths

We recognize and value the individuality of each young person, acknowledging their unique talents, strengths, and capabilities. We aim to nurture and support their personal growth and development over time, empowering them to become confident and resilient individuals.

Positive Relationships

We foster positive relationships between young people and our staff members. We encourage strong bonds based on joint activities, shared daily life experiences, established boundaries, and mutual respect. These relationships provide a foundation for trust, support, and guidance.

Education and Ambition

We believe in nurturing young people’s educational aspirations and ambitions for their future. We support their school learning and out-of-school learning activities, encouraging them to set goals and strive for success.

Emotional and Mental Well-being

We prioritize the emotional, mental, and physical health needs of young people. We provide the necessary support and interventions to address any challenges they may face, including repairing self-esteem and fostering positive friendships.

Collaboration and Connections

We actively collaborate with professionals, families, and communities to ensure a holistic approach to care. By working with wider systems and maintaining links with children’s families and communities of origin, we create a supportive network that helps sustain positive outcomes.

Staff Development and High Expectations

We have high expectations of our staff members as committed team members, decision-makers, and activity leaders. We prioritize ongoing learning and development, ensuring that our staff members are equipped with the necessary skills and knowledge to support the young people effectively.

Safe and Stimulating Environment

We provide a safe and stimulating environment within high-quality buildings. Our spaces are designed to support nurturing, privacy, and social interaction. We aim to create an environment that fosters growth, learning, and engagement.

Equality, Diversity, and Inclusion

We are committed to promoting equality of opportunity and freedom from discrimination. We respect and celebrate diversity, ensuring that our services are inclusive and do not discriminate based on gender, ethnic origin, sexual orientation, age, social class, disability, or religious beliefs. We challenge oppressive attitudes and behaviours, actively encouraging young people to live and positively participate in a diverse society.

By adhering to these principles and values, Delicate Health & Care aims to equip young people with the necessary life skills and support their successful reintegration into society. We are dedicated to managing their behaviours effectively, enabling them to participate fully and positively contribute to their communities.

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